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Frequently Asked Questions ...answers to virtually any question... How do I get started purchasing merchandise with HotDandy.com? Do I need a resale ID, or any tax IDs, a vendors license #? Simple. You start by signing
up, create your own account by either clicking the 'Account' icon at the
top of the homepage or by clicking the login link at the upper left hand
corner of the homepage. SALES TAX: Does HotDandy.com charge sales tax? Yes, where applicable (please
read). International Orders: Can people outside the United States order from HotDandy.com? We accept orders only from the lower 48 United States. Sorry no international orders. Shipping and Handling: How long will it take my item(s) to be delivered? Can I track my order? HotDandy.com will process orders immediately in the order they are received, in some instances, due to order volume, please allow up to 48 hours for processing. Most product arrival times are between 2-12 business days from time of purchase, depending upon shipping options selected, shipping delivery location, and warehouse availability. We average 5 business days delivery time for UPS Ground and 3 business days for USPS Priority. You can track your shipment through a customer service request for tracking. This option should be used after 5 business days from your order placement if you have not received your items. Generally, UPS ground which is the most common shipping method used will take between 4-7 business days. I'm not a Wholesaler, and I don't own a business. Can I still purchase items? Is there an extra cost, or a membership fee? We like to keep it simple here, so no extra fees, membership packages, secret codes, or hidden charges. We are open to the public, if you will, HotDandy.com offers our items for anyone to purchase. We never charge fees up-front, to be able to purchase, or for membership fees. Our prices speak for us, that's good enough for HotDandy.com to believe you'll be a satisfied repeat customer. Does HotDandy.com have discounts if I purchase large quantities? Yes. Please contact us for orders over $5,000. We offer quantity discounts for every item which provide substantial profit gains/savings in quantity buys under $5,000. Do you only accept online orders? What if I want to speak with someone to place my order? We accept phone orders under special circumstances. If you would like to place your order directly by phone please go to the contact us page. Does HotDandy.com mark-up the Shipping costs like some other websites do? Is there a minimum order dollar amount? How do I estimate shipping charges for my customer? No,
all our shipping costs are based on accurately priced UPS weight calculation
tables, we are dialed in directly to UPS. There is No minimum order required. What kind of credit cards does HotDandy.com accept? Does HotDandy.com accept checks or money orders? We accept all major credit cards, as well as debit cards. Sorry we do not accept Paypal (we do accept Paypal debit cards), checks, or money orders. Is the Credit Card processing secure on HotDandy.com? Yes. We use Wells Fargo Securelink, implementing one of the highest SSL encryption technologies available. How will I know HotDandy.com has enough item(s) in stock to fulfill my orders? What if my ebay or yahoo auction closes and you're out of stock? We understand
it is a gamble sometimes displaying an item for sale that you do not have,
especially if it is an auction, we have tried to make this as easy as
possible. We update our inventory daily if needed. If you are concerned
about a particular item availability, no problem, the current in stock
inventory is always displayed on every item. Get you inventory
updates below or category downloads. If I order a item out of stock, will I receive a refund? Will the item(s) be backordered? Will I be charged a handling fee if my adjusted order is under $135? Yes. You will receive a
refund, we will email you a refund invoice if you order a item which is
out of stock and cannot be backordered, please allow 1-5 business days
depending upon order volume. Am I able to download pictures, descriptions, prices, weights, etc. for your products too import into my existing website and/or auction business? YES! If you like doing things
the hard way. The easy way is to use the much requested HotDandy.com Electronic
Catalog. Create your own website in minutes! Our entire inventory is available
for immediate download! What about a catalog? I will be representing HotDandy.com's products by mailorder, and/or other promotional mediums, what do you have to offer me or my company? HotDandy.com has a catalog
available, click
here for more information. We also offer brochures and handouts for
specific products. If you have
additional questions you can always contact
us.
Does HotDandy.com offer Dropshipping? How much is it? Yes. We offer dropshipping, FREE. No minimum orders. The dropship order is shipped blind, which means there is no reference or name on your customers packages to where it was shipped from. Enter your customers shipping information during checkout in the 'SHIP TO' field, and your information in the 'BILL TO' field, it's as simple as that. How do I start dropshipping general merchandise with HotDandy.com? HotDandy.com
offers a Free Dropshipping service, and it's simple. Just create a FREE
account with HotDandy.com, and on every order you place, two fields of
information will be available for your order information entry... Order
screen capture - ship to and bill to example. Terms and Policies Returning Merchandise:
HotDandy.com should be notified no later than 5 business days after you
receive your order should you want to return your merchandise.
Returns are accepted for the following reasons: Please contact us as soon as receiving your merchandise, customer service if there is a problem. We will replace the defective items free of charge. Cancelled Orders: If you wish to cancel an order prior to taking delivery of the merchandise, your account will be charged a $50.00 cancellation fee or 30% (which ever is greater). Please include your date of order, payment method, mailing address, or a copy of your invoice with your request. Shipping Damage: In the rare case your order, in whole or in part, is damaged by a carrier, the claim must be filed with the carrier. We will replace defective merchandise, but cannot be held liable for the actions of the freight carrier. Please contact us if you item is damaged by the freight carrier, we will help you process the claim. Warranties: All of our products carry warranties and some carry extended warranties. Contact sales department for assistance on placing your manufacturer warranty claim. Any other questions? Please contact us. |